Privacy Policy

Shanghai Global values your privacy and is committed to protecting your personal data in compliance with applicable UAE data protection regulations.

1. Information We Collect

We collect personal and transactional information necessary to process your automotive parts orders and improve your shopping experience:

•⁠ ⁠Contact Information: Name, email address, phone number, and physical shipping address.
•⁠ ⁠Vehicle Data: VIN numbers, vehicle make, model, year, and engine specifications provided for parts compatibility checks.
•⁠ ⁠Payment Details: Payment card processing is handled securely through PCI-DSS compliant payment gateways. We do not store credit card credentials on our servers.
•⁠ ⁠Technical Data: IP address, browser type, cookies, and browsing interaction on our website.

2. How We Use Your Data

We process your personal information for the following purposes:

•⁠ ⁠Fulfilling and delivering your spare parts orders.
•⁠ ⁠Communicating order updates, tracking details, or fitment clarifications via SMS, Email, or WhatsApp.
•⁠ ⁠Preventing fraud and processing legitimate refunds or exchanges.
•⁠ ⁠Sending promotional newsletters or special discounts (only if opted in).

3. Data Sharing & Third Parties

We do not sell or rent your personal information to third parties. We share limited data strictly with trusted service providers:

•⁠ ⁠Logistics & Courier Partners: Name, delivery address, and phone number shared for shipment execution.
•⁠ ⁠Payment Processors: Secure transaction verification.
•⁠ ⁠Legal Compliance: When required by UAE law enforcement or regulatory authorities.

4. Data Security

We implement SSL encryption, firewalls, and restricted administrative access to safeguard your personal information against unauthorized access, loss, or alteration.

5. Your Rights & Contact

You have the right to access, update, or request the deletion of your personal account data at any time by contacting our support team at [info@shanghaiglobal.ae].